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Connection services Connection services

For all new connections to Orion's electricity network, disconnections and alterations.

Due to the high volume of connection requests we are currently processing, please expect a delay of up to 20 business days to process your request.

To complete your application online, you will need the following information:

  Contact details including an email address.
  The address of the property that requires the connection.
  The name of your electricity retailer.
  For temporary supplies, you will need your retailer customer number.Your retailer customer number is the number that appears on your invoice.

For new connections you will also need:

  Number of phases you require (one, two or three).If you are not sure about your electrical requirements, please consult your electrician.
  Capacity* needed at the site (eg 63 amps or more).
  Connection use (eg residential, irrigation etc).

You can apply for multiple units/apartments on one application as long as they are all on the same site.

*Note: Standard capacity for residential connections is 63 amps (15kVA).
If you would prefer to fill in this application by hand, please download the printable application form (103 KB).

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You will receive a confirmation email acknowledging your application upon completion. If you have any queries as you apply online, please call us on 0800 363 9898.


Find out more in our Network connections and extensions policy on the commercial terms that apply to extensions to our network, connections in areas with with existing supply and alterations to existing connections.